HGNIC Privacy Policy – Your information is our responsibility

1. Introduction

HGNIC ("we", "us", or "the platform") treats your privacy as its highest priority. This Privacy Policy explains what information HGNIC collects, how that information is used, who it is shared with, and what your rights are. By using the HGNIC platform, you are considered to have agreed to this Privacy Policy.

HGNIC is committed to creating a trusted and safe gaming environment for players in Bangladesh. As part of that commitment, we maintain full transparency in how we collect and use personal information. Every piece of data you share is our responsibility.

2. What Information We Collect

HGNIC collects the following types of information:

2.1 Registration Information

What we collect when you register with HGNIC:

• Full Name
• Email address
• Date of birth (for age verification)
• Mobile Number
• Address and country

2.2 Identity Verification Information

As part of the KYC (Know Your Customer) process, we may collect:

• Copy of national ID or passport
• Proof of address (utility bill, bank statement)
• Payment method verification details

2.3 Automatically Collected Information

When you use HGNIC, we automatically collect the following information:

3. Purpose of Data Use

HGNIC uses the information it collects for the following purposes:

• Account management: Registration, login, and profile management
• Service Delivery: Facilitating gaming, deposits, withdrawals, and promotional benefits
• Security: Preventing fraud, money laundering, and unauthorized access
• Legal obligation: Fulfilling requests from government or regulatory authorities
• Improvement: Improving platform quality and user experience
• Contact: Sending service-related notifications and important updates

We never share your information with third parties for marketing purposes.

4. Data Sharing & Disclosure

HGNIC shares your information only in the following circumstances:

• Service Provider: Payment processors and technology partners who assist in operating HGNIC services. All such partners are bound by strict confidentiality agreements.
• Legal obligation: In response to court orders, government investigations, or lawful requests from regulatory authorities.
• Fraud prevention: Information about fraudulent users may be shared with other gaming operators.
• Business Transfer: If any part of HGNIC is sold or merged, data may be transferred, but will remain subject to this policy.

5. Cookies & Tracking Technologies

The HGNIC website uses cookies. Cookies are small text files stored on your device. We use three types of cookies:

• Essential cookies: Required for login sessions and security. These cannot be disabled.
• Performance Cookies: To analyze how the site is being used. You can disable these through your browser settings.
• Preference Cookies: Remembers your language preference and display settings.

You can manage cookies through your browser settings, though some features may not function properly as a result.

6. Data Protection Measures

HGNIC follows industry-leading security practices to protect your information:

• 256-bit SSL/TLS encryption for all data transmissions
• Bank-grade firewall and intrusion detection system
• Regular security audits and penetration testing
• Two-Factor Authentication (2FA)
• Specially encrypted storage for sensitive data
• Staff security training and strict access controls

That said, no system is completely impenetrable. In the event of a security breach, we will notify affected users immediately.

7. Your Rights

As a HGNIC user, you have the following rights:

• Right of access: The right to know what information we hold about you
• Right to Rectification: The right to request correction of inaccurate or outdated information
• Right to Erasure: The right to request deletion of your data under certain conditions
• Right to Restrict Processing: The right to request restriction of data processing in certain cases
• Right to Portability: The right to receive your data in a structured format
• Right to object: The right to object to the use of your data for specific purposes

To exercise these rights, please contact our support team. We will respond to your request within 30 business days.

8. Child Protection

HGNIC strictly refrains from providing gaming services to minors (under 18). We do not knowingly collect any personal information from individuals under the age of 18.

If we are informed that a minor has registered, we will immediately deactivate their account and delete all associated data.

9. Policy Changes

HGNIC may update this Privacy Policy from time to time. For significant changes, we will:

• Notifications will be sent to your registered email address
• A clear notice will be displayed on the platform
• We will update the "Last Updated" date at the top of the page

Continued use of the platform after any changes will be considered acceptance of the updated policy.

10. Contact & Complaints

For any privacy-related questions, concerns, or requests, please contact our Data Protection Team:

• Email: [email protected]
• Live Chat: Platform Support (available 24/7)
• Response Time: Typically within 3 business days

We take all privacy-related requests seriously and are committed to resolving them promptly.