HGNIC believes gaming should be entertainment, not a burden. We encourage every player to game responsibly and provide all the tools and support needed to do so.
HGNIC's Commitment: We actively work to prevent problem gambling. Player well-being matters more to us than business. If you or someone you know is struggling, we are here to help.
You can set your own maximum deposit limit on a daily, weekly, or monthly basis. It's an easy way to make sure you never go over budget.
Set a session timer to avoid playing for too long in one sitting. Once the time is up, HGNIC will automatically prompt you to take a break.
If you feel you need a short break, use the temporary account suspension option, available from 24 hours up to 6 weeks.
If the problem feels serious, you can apply to permanently close your account yourself. Once activated, HGNIC will not accept any request to reopen it.
You can review your full gaming history, deposits, and withdrawals at any time. Stay transparent and stay in control.
HGNIC's trained support team is always ready to help with any concern, in complete confidence.
Responsible Gaming means enjoying gaming as a source of entertainment — without creating financial stress, emotional anxiety, or social problems. HGNIC believes it is our responsibility to ensure every player's safety.
Online gaming is growing in popularity across Bangladesh, and so are the risks that come with it. HGNIC raises awareness and creates an environment where every player can understand their limits and stay in control. The core goal of responsible gaming is to keep it fun and prevent problems before they arise.
Keep the following in mind to know whether you are gaming responsibly:
If these signs are absent, it's important to be cautious and make a change.
Problem gambling develops gradually, and the early warning signs are often overlooked. Take any of the following signs seriously:
Stop Right Now: If three or more of the above signs apply to you, do not wait — contact the HGNIC support team or activate the self-exclusion feature.
Answer the following questions honestly to check in with yourself:
1. Have you played beyond your planned time or budget?
2. Has gaming caused problems in your family life or career?
3. Have you returned the next day to try to win back money you lost?
4. Have you borrowed money or sold belongings to fund your gaming?
Assessment: If most of your answers are "Sometimes" or more, it is time to change your habits. Use HGNIC's limit-setting tools and contact the support team if you need help.
Decide in advance how much BDT you are willing to spend on gaming each month. Only spend what you can afford to lose without it affecting your daily life.
Set a daily or weekly session time limit from your HGNIC account settings. Once the timer expires, you will be logged out automatically.
Stop playing after losing a set amount. Likewise, know when to walk away after a big win — don't let greed erase your gains.
Alcohol and substance use impair your judgment and increase the risk of making impulsive, costly bets. Only play when you are in a clear state of mind.
On days you are not playing, use that time for other activities. Keep a few days each week gaming-free and invest time in other hobbies.
"Chasing losses" — trying to win back money you've lost — is the biggest trap of all. Accept the loss and walk away until the next day.
Be open with your family about how much you play. They can help you stay within your limits.
Reach out anytime via HGNIC's live chat or email support. Our team handles every request with full confidentiality.
If you notice someone you know showing signs of a gambling problem:
Emergency Helpline: If you or someone you know is under serious mental distress, contact the National Mental Health Helpline at 01779554000.
Take Action Now: Log in to your HGNIC account, go to "Responsible Gaming Settings," and set your limits. The whole process takes just 2 minutes.
Use HGNIC's Self-Exclusion feature to block your account for anywhere from 6 months to permanently.
Activate self-exclusionHGNIC is here to make gaming fun, not stressful. Set your limits today and build healthier gaming habits.